1. Who we are
This privacy policy explains how PropertyX collects, uses and safeguards your personal information when you use our website or our property sourcing services.
PropertyX is a trading name of 10K Media Ltd, a company registered in England and Wales (Companies House No. 13287907), whose registered office is at 4B Triangle Business Centre, 95 Commerce Way, Lancing, BN15 8UP.
For the purposes of UK data protection law, 10K Media Ltd is the data controller of the personal information described in this policy. You can contact us at sourcing@property-x.co.uk.
We are committed to protecting your privacy and handling your information lawfully, fairly and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information we collect
We only collect information we genuinely need in order to respond to your enquiry and deliver our services.
- Contact details you give us, such as your name, email address, telephone number and postal address.
- Information about your investment requirements, such as your budget, target areas, preferred strategy and timeline.
- Records of our communications with you, including emails, call notes, messages and completed forms.
- Technical information collected automatically when you visit our website, such as your IP address, browser type, device information and pages viewed.
- Information required to carry out identity and anti-money-laundering checks, where these apply to a transaction.
3. How we use your information
We use your personal information to:
- Respond to enquiries and provide you with the services you have asked for.
- Identify, assess, negotiate and secure investment properties that match your stated criteria.
- Keep you informed about relevant deals, updates and the progress of your purchase.
- Carry out anti-money-laundering, identity and affordability checks where required by law.
- Administer our relationship with you, including invoicing, record keeping and dispute resolution.
- Improve our website, services and marketing based on how people use them.
- Comply with our legal, regulatory and accounting obligations.
4. Our legal basis for processing
Where the UK GDPR requires us to have a lawful basis for processing your personal information, we rely on one or more of the following:
- Contract — processing that is necessary to perform a contract with you, or to take steps at your request before entering into one.
- Legitimate interests — our business interest in running and improving our services, subject to your rights.
- Legal obligation — processing required to comply with law, such as anti-money-laundering rules and tax record keeping.
- Consent — for example marketing communications you have opted into, which you can withdraw at any time.
5. Who we share your information with
We do not sell your personal information. We may share it with trusted parties where needed to deliver our services or comply with the law, including:
- Conveyancing solicitors, mortgage brokers and lenders involved in your purchase.
- Landlords, selling agents and property owners where necessary to progress a deal.
- Professional advisers, insurers and IT or communication service providers acting on our behalf.
- Regulators, tax authorities or law enforcement where we are legally required to do so.
6. International transfers
Our services are provided from the United Kingdom and your information is normally stored and processed in the UK. Where a service provider transfers information outside the UK, we take steps to ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses.
7. How long we keep your information
We keep personal information only for as long as necessary for the purposes described in this policy. In practice this means:
- Enquiry and marketing records: up to 24 months after your last contact with us, unless you ask us to delete them sooner.
- Client files relating to a purchase: for the period required by our solicitors and regulators, commonly six years after completion.
- Accounting and tax records: at least six years, in line with HMRC requirements.
8. Your rights
You have the following rights in relation to your personal information, which you can exercise by contacting us at sourcing@property-x.co.uk:
- The right to access a copy of the information we hold about you.
- The right to have inaccurate information corrected.
- The right to ask us to erase information that we no longer have a reason to keep.
- The right to object to, or restrict, processing based on our legitimate interests.
- The right to withdraw consent for marketing or other consent-based processing at any time.
- The right to data portability, where processing is automated and based on consent or contract.
- The right to lodge a complaint with the Information Commissioner's Office (ICO) if you are unhappy with how we handle your information.
9. How we protect your information
We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. Access is limited to those who need it, systems are protected with authentication and encryption where appropriate, and records are held securely.
10. Cookies and analytics
Our website may use cookies and similar technologies to remember your preferences, understand how the site is used and measure the performance of our marketing. You can control or disable cookies through your browser settings, though some parts of the site may not work as intended if you do.
11. Third-party links
Our website may contain links to other websites, such as booking platforms or social media pages. We are not responsible for the privacy practices of those sites and encourage you to read their policies before providing them with your information.
12. Changes to this policy
We may update this privacy policy from time to time to reflect changes in our services or the law. The latest version will always be published on this page, with the date at the top of the page showing when it was last revised.
13. Contact us
If you have any questions about this privacy policy, or wish to exercise your rights, please contact us:
- Email: sourcing@property-x.co.uk
- Post: 10K Media Ltd (PropertyX), 4B Triangle Business Centre, 95 Commerce Way, Lancing, BN15 8UP
- Complaints: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF — ico.org.uk